About us

ABOUT US

Welcome to velnorow

velnorow is an online fashion retail brand operated by Dongguan Nicong Trading Co., Ltd., a company registered in China.

Through our online store, we offer a selection of women's clothing and fashion apparel to customers in the United States.

Our goal is to provide a straightforward and convenient online shopping experience with clear product information, transparent purchasing procedures, and accessible customer support.

Our Mission

At velnorow, our mission is to make online fashion shopping simple, accessible, and reliable.

We focus on providing customers with accurate product information, competitive pricing, and a clear understanding of our ordering, shipping, and return procedures.

We believe customers should have access to relevant information before making a purchase.

Our approach focuses on:

Product Transparency: Providing product descriptions, available sizes, colors, materials, and other relevant specifications to help customers make informed purchasing decisions.
Fair and Transparent Pricing: Displaying product prices and applicable shipping charges before customers complete their purchases.
Customer Support: Assisting customers with product inquiries, order updates, delivery questions, returns, and refunds.
Clear Store Policies: Maintaining accessible information about shipping, returns, refunds, privacy, and terms of service.
Responsible Data Handling: Handling customer information in accordance with our Privacy Policy and applicable data protection requirements.

Our Products

velnorow specializes in online retail of women's clothing and fashion apparel.

Our product selection includes dresses and other fashion items available through our website.

We provide product descriptions, images, sizing information, material details, and pricing information to help customers understand the products offered.

Product availability, sizes, colors, specifications, and prices may vary depending on the individual item.

Customers can review the relevant product details before placing an order.

How We Operate

velnorow is operated and managed by Dongguan Nicong Trading Co., Ltd.

We work with suppliers and fulfillment partners to source, process, and deliver products offered through our online store.

Our products are offered to customers in the United States through our website.

Orders are processed after successful payment confirmation and shipped in accordance with our published Shipping & Delivery Policy.

Shipping times, delivery estimates, and applicable fees are disclosed through our website and checkout process.

For additional information, please review our Shipping & Delivery Policy.

Customer Service

We are committed to providing accessible and responsive customer support.

Customers may contact our customer service team for assistance with:

Product information and sizing questions
Order confirmation and order status
Shipping and delivery inquiries
Returns and refunds
Damaged, defective, or incorrect products
General questions about our website and services

We aim to respond to customer inquiries within 1–2 business days.

Response times may be longer during holidays, periods of high inquiry volume, or other exceptional circumstances.

For assistance, please contact us at:

Email: support@velnorow.com

Contact Number: +86 19978039368

Payment Security and Privacy

We use supported third-party payment service providers to process payments made through our website.

Available payment methods are displayed during checkout.

Our website uses SSL/TLS encryption to help protect information transmitted between customers' browsers and our website.

Payment transactions are handled according to the applicable payment provider's security procedures.

We collect and process personal information for purposes such as order fulfillment, shipping, customer support, fraud prevention, and website operations.

For additional details regarding how personal information is collected, used, disclosed, and protected, please review our Privacy Policy.

Returns and Refunds

We provide customers with information about return eligibility, return procedures, and refund processing through our Return & Refund Policy.

Eligible products may be returned within 90 days of delivery, subject to the conditions described in that policy.

Customers should review the applicable return requirements before sending any products back.

For questions regarding returns or refunds, please contact our customer service team.

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