RETURN & REFUND POLICY

Effective Date: [EFFECTIVE DATE]

We want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return in accordance with the terms below.

1. Return Eligibility

Eligible products may be returned within 90 days of delivery.

To qualify for a return, the item must:

• Be unused and unopened;

• Be in its original packaging;

• Include all original seals, labels, and tags, where applicable;

• Be in the same condition in which it was received.

For hygiene and safety reasons, products that have been worn, used, washed, altered, damaged through misuse, or otherwise tampered with are not eligible for return unless they are defective, damaged, or incorrect when received, or unless otherwise required by applicable law.

Customers may inspect products to the extent reasonably necessary to determine their nature, characteristics, and fit, subject to applicable law.

2. How to Request a Return

Before returning an item, please contact our customer service team at support@velnorow.com and provide:

• Your order number;

• The item(s) you wish to return;

• The reason for the return; and

• Photos of the item and packaging, if requested.

Please contact us before sending any products back so that we can provide the appropriate return instructions and address.

The return address provided by our customer service team may differ from our registered business address.

Return requests will be reviewed in accordance with the eligibility requirements outlined in this policy.

3. Return Shipping Costs

Unless the product is defective, damaged, or incorrect when received, customers are generally responsible for return shipping costs.

Original shipping and handling charges are non-refundable unless required by applicable law or unless the return is due to an error on our part.

If a return is approved, our customer service team will provide instructions regarding the applicable return shipping arrangements.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to be processed after approval. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Refunds will be handled in accordance with applicable consumer protection laws.

5. Exchanges

We do not offer direct product exchanges.

If you would like a different item, please contact our customer service team. Where appropriate, you may return the eligible item for a refund and place a new order separately.

6. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

We may ask you to provide photos or other information showing the condition of the product and packaging.

After reviewing the issue, we may offer an appropriate resolution, which may include:

• A replacement;

• A refund; or

• Another suitable remedy.

Where the issue is confirmed to have resulted from a defective, damaged, or incorrect item, you will not be charged additional costs for the approved resolution.

Products that have been intentionally damaged, altered, or misused after delivery will not qualify as defective products.

Nothing in this section limits any consumer rights or remedies that cannot be excluded under applicable law.

7. Late or Missing Refunds

If you have not received an approved refund after the expected processing period:

• Check your bank or payment account again;

• Contact your payment provider or financial institution, as additional processing time may be required; and

• If the refund still does not appear, contact our customer service team at support@velnorow.com.

Please include your order number and relevant refund details so our customer service team can assist you efficiently.

8. Final Sale Items

Certain products may be marked as Final Sale and may not be eligible for return or refund, except where required by applicable law or where the product is defective, damaged, or incorrect when received.

Any Final Sale restriction will be clearly disclosed on the relevant product page or at checkout before purchase.

Final Sale conditions do not override mandatory consumer protection rights.

9. Contact Us

For questions about returns or refunds, please contact:

Email: support@velnorow.com

Contact Number: +86 19978039368

We aim to respond to customer inquiries within 1–2 business days. Response times may be longer during holidays, periods of high inquiry volume, or exceptional circumstances.

10. Company Information

Brand Name: velnorow

Legal Company Name: Dongguan Nicong Trading Co., Ltd.

Registered Business Address: Room 101, No. 10, Chikan Huachang Road, Shipai Town, Dongguan, Guangdong, China

Contact Number: +86 19978039368

Customer Service Email: support@velnorow.com

Business Operations: Online retail of clothing and fashion apparel.

velnorow is operated by Dongguan Nicong Trading Co., Ltd.