Contact us
CONTACT US
We are committed to providing clear and responsive customer support.
If you have questions about an order, product, shipping, returns, refunds, or any other issue relating to your purchase, our customer service team is available to assist you.
Customer Support
Please contact us at:
Email: support@velnorow.com
Contact Number: +86 19978039368
We aim to respond to customer inquiries within 1–2 business days.
During periods of high inquiry volume, holidays, or other exceptional circumstances, response times may be longer than usual.
To help us respond more efficiently, please include your order number and a brief description of your question or issue when contacting us.
Order and Shipping Questions
If your question relates to the status of an order or shipment, please check the tracking information provided in your shipping confirmation email.
For more information about processing times, delivery estimates, and tracking, please review our Shipping & Delivery Policy.
Returns and Refunds
For questions about returns, refunds, defective products, or damaged orders, please review our Return & Refund Policy or contact us at:
Frequently Asked Questions
You may also find answers to common questions in our FAQ.
If you cannot find the information you need, please contact our customer service team by email or through the contact form available on this website.
Email: support@velnorow.com
Company Information
Brand Name: velnorow
Legal Company Name: Dongguan Nicong Trading Co., Ltd.
Registered Business Address: Room 101, No. 10, Chikan Huachang Road, Shipai Town, Dongguan, Guangdong, China
Contact Number: +86 19978039368
Customer Service Email: support@velnorow.com
Business Operations: Online retail of clothing and fashion apparel.
velnorow is operated by Dongguan Nicong Trading Co., Ltd.
For questions regarding our products, orders, shipping, returns, refunds, or other customer service matters, please contact us using the information provided above.