SHIPPING & DELIVERY POLICY

Effective Date: September 18, 2026

This Shipping & Delivery Policy explains how orders placed through the velnorow website are processed, shipped, and delivered.

velnorow is operated by Dongguan Nicong Trading Co., Ltd., a company registered in China.

1. Shipping Destinations

We currently ship orders to eligible addresses within the United States.

Shipping availability may vary depending on the product, destination, inventory availability, or other operational limitations.

If we are unable to ship an order to your address, we will notify you as soon as reasonably possible.

2. Shipping Origin

Orders are shipped from our own or partner fulfillment facilities located in China, depending on inventory availability, product type, and destination.

In some cases, items from the same order may be shipped separately due to product availability or fulfillment arrangements.

If multiple shipments are required, customers may receive separate packages and tracking information.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Order processing time refers only to the time required to prepare, inspect, and package your order before it is handed over to the shipping carrier.

Orders placed on weekends or public holidays may be processed on the next business day.

During periods of high order volume, promotions, holidays, or other exceptional circumstances, processing times may take longer than usual.

4. Estimated Delivery Time

After your order has completed processing and has been shipped, estimated delivery times are generally:

United States: 5–10 business days

The estimated delivery timeframe consists of:

• Order Processing Time: approximately 1–3 business days before shipment;

• Carrier Transit Time: approximately 5–10 business days after shipment.

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to factors outside our reasonable control, including:

• Carrier delays;

• Weather conditions;

• Public holidays;

• Incorrect or incomplete delivery information;

• High shipping volumes;

• Customs or regulatory procedures, where applicable; and

• Other logistical disruptions.

5. Shipping Fees

Shipping fees are calculated based on the order subtotal and displayed during checkout before you complete your purchase.

For orders shipped within the United States:

• Orders of $40.00 or more: Free standard shipping;

• Orders under $40.00: A standard shipping fee of $6.99 will apply.

Customers will always be able to review the applicable shipping charges before completing payment.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Please allow some time for the carrier's tracking system to update after the tracking number has been issued.

If your tracking information has not updated for an extended period, please contact our customer service team:

Email: support@velnorow.com

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an error in your shipping information, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping charges may apply where permitted by applicable law.

8. Delayed Shipments

Occasionally, shipments may experience delays after being dispatched.

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first and contact our customer service team if further assistance is required.

We will work with the relevant shipping carrier or fulfillment provider to help investigate delivery issues where appropriate.

9. Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us at:

Email: support@velnorow.com

Please include the following information:

• Your order number;

• A description of the issue; and

• Photos of the package and product, where applicable.

We may review the issue with the relevant shipping carrier or fulfillment provider before providing an appropriate resolution.

Confirmed defective, damaged, or incorrect products will be handled according to our Return & Refund Policy.

10. Separate Shipments

In some cases, items from the same order may be shipped separately due to product availability or fulfillment arrangements.

If this occurs, you may receive more than one package or tracking number.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

11. Contact Us

If you have questions about shipping or delivery, please contact:

Email: support@velnorow.com

Contact Number: +86 19978039368

12. Company Information

Brand Name: velnorow

Legal Company Name: Dongguan Nicong Trading Co., Ltd.

Registered Business Address: Room 101, No. 10, Chikan Huachang Road, Shipai Town, Dongguan, Guangdong, China

Contact Number: +86 19978039368

Customer Service Email: support@velnorow.com

Business Operations: Online retail of clothing and fashion apparel.

velnorow is operated by Dongguan Nicong Trading Co., Ltd.

For shipping inquiries, delivery concerns, or other order-related questions, please contact our customer service team using the information provided above.

End of Shipping & Delivery Policy